All orders placed before 12PM AEST ship the same day (Mon-Fri).
Orders placed after 12PM EST will be shipped the next business day.
We have secured a warehouse in Melbourne and now offer free shipping for all Australian orders
Yes, you will need to pay 10% GST on your order.
Packages on the east coast normally arrive in 3-5 business days. If you are based in WA, packages may take a little longer.
You will receive tracking information from firstname.lastname@example.org. If you haven’t heard from us, please check your promotions folder as we sometimes get stuck there.
Our fulfilment software automatically selects the local courier that will get it to your door the quickest.
All orders are automatically pulled from our website into a shipping queue. Please email email@example.com your order number to remove your order from the shipping queue. If we cannot remove your order from the shipping queue, you will need to start a return when the order arrives.
Please email firstname.lastname@example.org with your order number and new/correct shipping address and we can update your order. If your order has already begun shipping, we cannot amend the delivery address.